All our prices are in danish kroner, as a service you are able to view the price of a product in a chosen currency, and the amount will be withdrawn in that currency, the amount is calculated based on the price in danish kroner. The price of a product can be viewed both including and excluding VAT.
For non European countries please note, that local import taxes, fees etc. are not included in our prices and might be charged in your country by receipt of the goods, for more information please contact the local authorities in your country.
You can pay with: Dankort / Visa-Dankort / VISA / Eurocard / Mastercard / MobilePay
If you pay with Dankort or credit card you only have to type in your card no., date of expiration and the CVC Control Digits. Schmiedmann pays the transaction fee for private issued creditcards. On VISA / Mastercard issued to companies Swedbank will charge a transaction fee of amount total of the order. You can read more about the transaction fee here. The amount total of your order will not be drawn from your credit-card before the order is send from our warehouse. All credit-cards transactions go through PayEx.dk
The money that is reserved is solely in the bank's custody and schmiedmann.com have NO right of disposal or access to them.
Schmiedmann reserves the ownership of the delivered until the amount total is received.
As customer you are always assured an expedient and correct delivery, since we send orders every day. If there should be any problems with delivery you will always be contacted, either by email or phone.
Upon Shipment of items from Schmiedmann, once the items have been collected by the shipper, the responsibility for the items then lies with them and you as their customer. Any damage must be reported to the shipper. Any delay in delivery on grounds of transport error or damage will also be responsibility of the shipper. Schmiedmann takes no responsibility in this case.
In accordance with the NSAB (conditions specified by the Nordic Association of Freight Forwarders), damage or loss reimbursement is calculated by amount per kilo, and not actual invoice value. This in some cases may cause the reimbursed amount to be less, and incur a loss for the individual, of which Schmiedmann has no control in.
Please check if you consider that the coverage is sufficient or you want an additional transport insurance before shipping.
Order of products we normally do not have in stock
If you order products that we normally do not have in stock, we will typically add a small deposit for the product concerned. The amount of the deposit will be 30% of the products price excluding VAT. Please remember that which we do not have, we will be able to obtain, so you only need to shop one place!
By receipt of the order
When you receive the order, make sure that everything is in order. Especially products that have to be painted! We do not offer any refunds for expenses added due to painting a wrongly delivered product or products with errors or missing parts. Please check the parts and make sure that the parts ordered and are the same as received on your invoice. Discrepancies between delivered & ordered number must be notified to us no later than 24 hours after receipt.
We guarantee that you as a customer with us, will get the lowest price on the market on all spare parts and equipment. This does not apply to discount products. The product has to be of same brand and quality.
We use SSL on our credit-card solution for the highest security. That means that the credit-card information you type in, are protected will transferred between your computer and the payment service. The quality of encryption while using SSL is generally considered very safe for online business. You can read more about SSL on betaling.dk and how payment is done using SSL.
Your information - name, address and email - is only used to send your order and inform you if there is some problem with the delivery. You will also receive an order confirmation by email when ordering online.
Confirmation of an order
Immediately after you have completed an online purchase, you will receive an order confirmation by email. This order confirmation will contain an order id, a transaction id (When paying with credit card), the name and billing address of the person paying, also an overview of the ordered products.
Order id and/or transaction id should be used whenever inquerying regarding your order.
Return policy with regard to internet purchases
Our private customers (B2C) are entitled to a full refund within 14 days of received delivery of their order, on all purchases made online in accordance with the Danish customer agreement law. Returns made after this time, and only with agreement from us, may incur an administration charge of 20%. Business customers (B2B) with discounted prices, returns can only be made in agreement with us and with an administration charge of 20% of the customers buying price of the product.
Returning goods in conjunction with danish customer agreement law.
With the return of goods, it is the customers responsibility to deliver the products in the same condition as received. All charges incurred with regard to return postage are the customers responsibility. All products / goods are to be returned in their original, undamaged packaging, with an enclosed copy of the original invoice. (Please note: if you order from a non European country, your freight cost won´t be covered by Schmiedmann)
The package should also be clearly marked with an RMA number, which can be supplied through our Return Guide found on our web shop.
Forfeit of refund policy
Forfeit of your rights to full refund will incur if, any item has been fitted, painted or have incurred any other form of maladjustment that impedes the retail value of the item once received.
All products specially manufactured, specified by the customer, are not covered under the return policy law due to the customers own involvement in the development of the product.
Returning of payment
Payments to the purchaser will be finalized either in check format, or via internet banking service. Customers requiring payments made via internet bank are required to supply the relevant information in advance.
Return of damaged goods policy
In accordance with danish purchase law, the customer is entitled to 2 years return of product from the date of receipt.
For specific products with prior agreement, it may be possible to extend this period. Goods or products that are subjected to vandalism, abuse or mal application are not subject to this policy.
Return policy for used items is 6 months from the date of receipt.
Returning of damaged goods
With the return of Damaged goods, it is the customers responsibility to deliver the products back in the same condition as received. All charges incurred with regard to return postage are the customers responsibility. All products / goods are to be returned in their original packaging, with an enclosed copy of the original invoice.
The package should also be clearly marks with an RMA number, which can be supplied through our Return Guide found on our web shop.
Shipments sent as "Cash on delivery" will not be accepted
Handling time and process
Customers should be aware that all products returned as damaged must be accepted as damaged from the manufacturer / supplier of the product before any goods are exchanged or refunded. In this situation, an unspecified period is determined for this process.
If in a specific case, the products are required immediately, we can supply the customer with an exact replacement subject to stock, at the purchase price.
The returned products will be refunded subject to acceptance of liability from us or our suppliers.
General about returning products
We would also like to note that returning products or goods must be to the same department, where the products or goods was obtained from.
Refunding of deposit
The old part must be received no later than 6 months after the date of purchase, if not we reserve the right to reject the old part and thus not to refund the paid-up deposit.
To receive the deposit refunded, the old part must be cleaned and returned in original packaging and please attach a copy of the original invoice.
The returned part must be in a physical state that can be renovated. For example the old part has only been exposed to normal wear and has not suffered visible damages as a result of, for example, a collision or similar.
Your order by the Internet is covered by ordinary danish law, including legal no. 886 about certain kind of sales (door-to-door sales, distance sales, reoccurring services) of 23th december 1987 that was changed by law no. 262 of 6th june 1993 and law no. 1098 of 21th december 1994.
There is no compensation for damage occurred by mounting error or products that have been delivered by error, also including expenses endured due to lost man hours.
If you wish to complain about your purchase, you must create a case in our RMA system, which can be found here.
Should we fail to find a solution, you can file a complaint with the Consumer Complaints Board. From the 02/15/2016 the EU offers an online forum to resolve disputes between seller and buyer, you'll find it here ec.europa.eu/odr/. When filing an complaint you'll need to enter our e-mail address New BMW parts firstname.lastname@example.org / used parts email@example.com.
Disagreement about the repair of a car we refer to www.bilklage.dk
Products that are TÜV approved, should be able to pass a MOL test in Denmark. We do not offer any guarantee in regards to passing a MOL, because decisions based on results of MOL tests are different for each test facility. But always make certain to have relevant TÜV documentation available to the test facility.
We can be reached at the follow addresses and phone numbers.
Schmiedmann Odense A/S
Herluf Trolles Vej 15
5220 Odense SØ
Tlf +45 65 94 15 45
Cvr. Nr. 29634602
New parts / used parts
Schmiedmann Nordborg A/S
Tlf +45 74 49 11 80
Cvr. Nr. 29634629
We reserve the right to make changes, including change in price, content, description, terms, etc. at any time without notice. Any agreement about order for products from Schmiedmann is binding when a employee has executed the order. Special offers stands as long as products are in stock.
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